Ticketing Dashboard
The video tutorial demonstrates how to block off seats for an event using the Comps feature on Opendate.io. It involves accessing the ticketing dashboard, adding attendees with complementary order ...
Guide to Blocking Off Seats on an Event Using Comps Feature
1. Access Ticketing Dashboard
- Click on the arrow to enter the ticketing dashboard.
2. Add Attendees
- Click on the "Add Attendees" button.
- Set order types to complementary.
3. Select Seats
- Choose the seats you want to block off on the seating chart.
- Proceed to the next step.
4. Enter Information
- Fill in the required information for each seat, such as email and phone number.
- Note: If only blocking seats and not using for actual attendees, personal information can be used.
5. Confirmation Email
- Decide whether to send a confirmation email for the blocked seats.
- For using the feature for comps, confirmation emails can be sent.
6. Place Order
- Complete the process by placing the order for the blocked seats.
7. Confirmation
- Wait for a moment as the seats are marked as sold.
- Check the public event page to see the blocked off seats under the tickets section.
8. Completion
- The process is now complete, and the selected seats are successfully blocked off for the event.
Link to Loom
https://www.loom.com/share/3001c0fd554b468a91b4540d2dab53c3
Add an artist to the Opendate Artist Database
The video demonstrates how to add an artist to the OpenDate database if it's not already listed. Users can click on a date, search for the artist, and if it's not found, they can add the artist's n...
0:00 Hey there, Andrew from OpenDate here. I wanted to show you how to add an artist if it's not already in our database.
0:09 So what you can do is click on any date and you may find, I'm just going to type in example artist into the database search.
0:20 Let's say that one's already in there. So you can see artist example isn't in there. So I will leave that blank and I will type in artist example into my event name and I will throw that hold on the calendar.
0:40 and in doing so that's going to open up my hold page. Now I can add an artist here and this is available to you in any of our following packages.
0:49 This page will open up. You may notice some features like the profit and loss and things like that and the offer creation are not there for you if you are an opener user.
0:58 But even so I know I believe we called it artist example and you'll see that that's not in there and it gives you the option here to add artist example and by clicking save, that will save it and create an artist profile for this artist.
1:18 When I click on this, this will bring me into my profile. And as you can see, there's no real information here because this is a fake artist.
1:29 Okay, so that's how you do that. You'll see that that is in there for you. Okay, alright, thanks. Hope this is helpful.
Other Income Section On Opendate Offers
The video demonstrates how to use the "other income" feature in Opendate.io's offer build. Users can add income lines in the forecasting section that do not affect the artist's offer but impact int...
0:00 Hey there, I'm going to go through some of the features around other income on the offer build. So right now I'm inside an offer build and I've pulled in a template that uses a versus deal here.
0:12 You can see I have the forecast popped out under other income. I can add income here. We'll just leave this name as income one.
0:22 And let's say for example that we want to have some sort of income line in our forecasting tools, but not have this show to the artist team.
0:35 We can do so by leaving the other income line blank. We could say let's say it's two thousand bucks and quantity one.
0:45 That's going to, as you can see, not affect my gross potential to the artist, but it will affect my potential internally on my forecast section.
0:54 Now, what I can do even further is I can not show this in the offer And what that will do is remove it from the artist-facing offer, but still keep it in my forecast section.
1:12 So if I go to preview, we should see that this will not be shown in my in our offer. If I download this, you can see that in my income section, that is not being shown in the downloadable artist facing offer here.
1:39 Okay, going back to the editor, you can also convert these to a uhm these other income lines into a ticket.
1:50 So uhm assuming that this will be something that the artist views, let's just say there's 20, that's a $20 item and we have 50 of those.
2:02 We can do the same here in forecasting. And if we want, we can easily convert that to a ticket by clicking that button.
2:11 Okay, that's how the other income section works here. Let us know if you have any questions on that. Thanks.
At The Door Ticket Types
The video shows how to set up a ticket type that is only available at the door in Opendate.io. By going to edit tickets, creating a new ticket, and setting its sales channel to be at the door only,...
0:00 Alright, here's how to put uhm a ticket type that's at the door only. So if we go into edit tickets uhm we go into our tickets uhm we can create a uhm a ticket and set it's sales channel.
0:20 To be at the door only, save that, publish that one, uhm now when we go in here we reload we're going to see that it's not showing up uhm on the, on the on the website, uhm but it will show up in the organizer app so you could add it to a cart. Alright, appreciate it.
Refund Flow
The video demonstrates how to initiate a refund on Opendate.io by accessing the refund flow in the tickets section. Users can select specific tickets to be refunded, provide a reason, and complete ...
0:00 Okay, here's the refund flow. Um, if you go into tickets, uh, say we got five tickets here. And click here and go, um, refund order.
0:12 It's going to bring up this, uh, refund page. And you can just select the ones you want to be refunded.
0:26 say whatever reason. And then we hit continue. It'll just refund these specific tickets.
Finance Section VS Settlement. Internal x External
The video explains the difference between the finance section and settlement in Opendate.io. Settlement pulls from offers, which are external items that are sent to the artist, while the finance se...
0:00 So here's a quick overview of how the finance section is different from settlement. So settlement pulls from offer, and you can think of these as external.
0:14 So if we have, you know, expense one, let's say it's ah $100 and we've done 100 of them. Then in our settlement, we have that showing up, and this is something that you would send to the artist, ah, because pulling in, you offer, so this is all external.
0:44 Then the finance section, we've got some items in here, uhm, can add it this way, this is all internal, just for your venue, ah, so you can see these populating in profit and loss.
0:57 So profit and loss from the settlement should only be pulling in the headline, the ah, the artist payment, ah, basically what that offer ends up being as an expense, uhm, and it'll pull in like the gross ticket revenue, uhm, and tickets sold.
1:13 But for expenses it'll just pull in, ah, the line items that exist in, uhm, the finance section. Uhm, so as you can see, we see our bar staff, uhm, marketing, uh, couple little test line items here.
1:30 Uhm, so again, offer settlements is external, finance, P&L, that is internal.
