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Printing Instructions for Tickets 🎫

Printing Instructions for Tickets 🎫

Written by
Updated
August 12, 2024

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Setting Up your Boca Printer

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Where to find the "Print" button
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  1. Mobile App Printing
    • Access the mobile app and navigate to the check-in section.
    • Click on the desired option and locate the print button to print out a ticket.
    • Alternatively, through the sell option, go to register, make a transaction, and find the print option next to check-in to print the ticket.
  2. Desktop App Printing
    • In the desktop app, go to the ticketing dashboard.
    • Navigate to recent orders and click on the desired order.
    • Find the print tickets option to print the entire order or select individual tickets to print.

Printer Instructions

  1. Setting up the Router
    • Connect the provided VPN enabled router to the venue's internet access.
    • Plug in the power cable and the Ethernet cable to the WAN port of the router.
    • This creates a subnet that allows internet access to the router and the printer only.
  2. Preparing the Printer
    • Reset the printer to factory settings to ensure it's ready for use.
    • Plug in the printer and reset it by holding the test button while turning it on.
    • Ensure there are no errors displayed on the printer.
  3. Connecting the Printer to the Router
    • Plug the printer into the LAN port of the router using an Ethernet cable.
    • Power off and then power on the printer to establish the connection.
  4. Loading Ticket Stock
    • Insert the ticket stock behind the printer ensuring it's straight and not impeded.
    • Use the test button to print a test ticket to ensure the stock feeds correctly.
  5. Assigning a Specific IP Address
    • Note down the MAC address of the printer from the test ticket.
    • Contact OpenDate with the MAC address to configure the router to assign a specific IP to the printer.
    • Power cycle the printer to ensure the IP address is correctly assigned.
  6. Adjusting Subnet and Gateway (if needed)
    • Access the printer's operator menu by holding down the menu and test buttons.
    • Navigate to the Ethernet settings and choose DHCP/sub/gate to allow the router to set subnet and gateway.
    • Confirm the settings and save to ensure proper communication.
  7. Adjusting Special Head Width
    • Access the special head setting in the operator menu.
    • Choose the appropriate setting for the ticket stock width.
    • Save the setting and reboot the printer.
  8. Final Checks and Troubleshooting
    • Print a test ticket to ensure all settings are correct.
    • Ensure the IP address, subnet, and gateway match the provided values.
    • Adjust printer settings if necessary and contact OpenDate for assistance.
  9. Final Steps
    • Ensure the printer is placed securely to avoid interference.
    • Inform OpenDate once the setup is complete for final testing and activation.
    • Reach out to OpenDate for any further assistance or questions.

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