0:00 Hi everyone, open date has a new feature that I'd like to show off today, um this is a feature to help with ticket scalping and basically you're allowed to set a maximum number of tickets for a fan. 0:14 And how this works is that there's two new settings. The first one is in the settings page so click on it clicking on the cog and then the ticketing settings. 0:24 And this is the default for the venue. So for every new show that the menu dies it'll use this as the default. 0:32 Then when you click into an individual show on your calendar and you're setting up ticketing. Let me click into the ticketing settings. 0:40 Under the tickets tab under settings. Umm. This will be whatever this initially. It'll be whatever you've set your venue to and then you're allowed to change this. 0:52 So for example, if if your universal setting is eight but for this for some reason the show. You want to restrict people even more. 1:02 You can change that to four then click save. But for now I'll just leave that as eight. And to show how this works, umm I've got the order form pulled up here. 1:13 Umm. I'm gonna go ahead and add five tickets to my car and go to check. Check out and I've previously created it and I've previously ordered three tickets for umm the user pass at gmail.com. 1:30 And you can see when I enter my email, everything is good because our limit is eight and they've only, they'll- only have five. 1:37 But if I want to buy six of them and go to check out, we now pop up a message saying that they've reached the limit and unfortunately they can't buy that.

In this video, I will show you how to check availability for each venue. I will demonstrate the process step by step, including selecting date ranges and filtering for confirmed and unconfirmed dates. By the end of the video, you will be able to efficiently check availability for multiple venues. No action is required from you, this is purely for informational purposes.

0:00 Everyone, I wanted to take a moment to quickly walk you through our new available comps and kills feature and offers, um so I'm on this offer here and uh you can see that in the budget section we have a new section here for tickets. 0:16 This used to be just one section for just income but now it's split between tickets and other income. So if you want to add your tickets here and uh other income related items down here you can do that. 0:28 Additionally, uh to the tickets section we've added these columns available. We will use these fields to automatically calculate what syllable. 0:38 So if there are a 920 uh tickets available and 20 cups and 20 kills you'll see that it updates the cell. 0:49 I'm going to put this back to what it was. Um, another thing you might notice uh is that if you do have an income item here and for whatever reason you would like to make it a ticket instead you can click. 1:04 Click this and convert it to a ticket. I'm going to remove that. Okay so that's the uh the changes on the edit page. 1:17 Uh if we go to view. The actual offer. Just want this load. Uh you can see this page has been updated as well. 1:26 We have the ticket section as well as the other revenue section. There's nothing here right now so that's empty. Um you can see that we also have the available comps and kills columns. 1:36 And here as well. Um I believe that's all for the section. Uh if we go to settlement. Uh this has been updated as well for the ticket section and other revenue. 1:49 We do not have comps and kills. And, uh, uh this section. Uh because we will bring in comps, uh, end of it uh as a separate line item. 1:59 For instance for each, uh, ticket that sold a different price point. We'll have a row for that. So for instance if we had a general admission advance. 2:07 Thank you. Where some of the tickets were come to we'd see a line um for this where the price is zero. 2:13 Uh so instead of having comps and kills and in the flow up here. What we've done is we've put comps and kills in the summary. 2:23 Thank much. There's no way for us to calculate kills automatically right now, but we give you the option to edit this and track it manually if you need to. 2:33 So feel free to update either of these. We can override either of these values. Um, and just. Uh, as a quick note, let's take a note of the 660 here. 2:45 Um. If we look at profit or loss, we can see that that's all coming in correctly still. Um, there aren't any visual changes to profit and loss, but I did want to point this out because all of the state. 2:56 It flows together and so uh, it is related in a sense and there were changes made you just can't see because the changes were made underneath. 3:05 Anyway, uh, those are the new changes for phase one of offers V3. Let me know if you have any questions. 3:12 Thank you.

0:00 In this video, I'm going to show you a couple of the ways that you can get your open date events on your website. 0:11 A lot of times when you're switching over from one ticket provider to another, uhm, you are going to be hit in a difficult position where you're trying to maybe link off or create a embed widget or whatever you're trying to do on your website. 0:28 And I'll show you a couple solutions that we can do here. So, the first is that if we umm say you wanted to just embed an individual event. 0:40 So, if we click into our event and we scroll down here to tickets and we hit this three dot button and then hit that and bed widget we can copy this code umm this is just going to copy uhh the umm the ticket widget so it's not going to have any of those details that you put in event details it'll just 1:01 be the umm the check out flow so we can select our item here we can select our add on and check out so this is for if you want to have build your event details and images and put those right on your website and just have umm the check out widget right there on the bottom umm and then another Thanks for 1:26 So in this case if we look at like this is what a normal open date umm checkout page looks like and in the case of the widget we're just embedding this part so all that stuff that you put in event details won't be there umm now if you wanted to just link off to a page like this then that will be found 1:47 , right here so this is the I got a broken image in here but this is that image and as you can see before we just have that um ticketing widget down at the bottom now um we have a few other options say you wanted to embed all of your events into one area so say you wanted something like this um this 2:12 has Bye guys. All the events of that venue as clickable buttons that will bring you into the open date pages um and this is an embed that you can paste right onto your um website I'll see every time you publish an event in an open date it'll just come right in here and these will click off into the other 2:36 event. Now again if you want to stay away from embedding and you just want to link off we do have the options like this where we can build a page that is on the open date domain but it'll just have your venues events here. 2:53 We click into it, it comes to the event page. Umm, in the embed section that I showed you before it's just this embed uh event side but we can customize these for you with just a few specific details of your social links and your background image as well as your logo. 3:13 And what we do is when we put this logo in here we can have it link back to your website so clicking that logo it should just take us back to bottle rackets website. 3:27 Yep, and how they do it as they just have an event spot in here takes you to open day. Click this, you can go back to bottle rocket. 3:35 Kind of seamlessly integrate. So if you want to avoid getting into embed codes you can do it that way. Now another issue that you might run into is you might be on a ticketing provider. 3:46 That is umm something like show slinger that already has these embed codes. And it's hard because how are you going to put a link off of open date and what are you going to decide to switch over because your entire page is just an embed code of another ticketing provider's umm events. 4:11 So we do have a solution for that. We can on our end take those links and have it said these buttons We'll link off to your past ticketing provider. 4:23 Umm that's a custom integration we do so in theory uh say this Taylor party was still a event that was being sold on you know some like event writer, show slinger, or e- tics. 4:37 Umm we can set it up on our end so instead of this linking off to an open date page it would just link off right to your old ticket providers umm ticketing page. 4:48 That way you know you don't have to wait for all the your events to play off umm in order to start putting on. 4:57 Umm so I hope this gives a little bit of an overview of-of how you'd want to set it up. Again we have the individual checkout widget. 5:07 We have the widget that allows you to embed all your events. Then we have the link call. We have options like this umm as well as the individual. 5:17 You'll event link offs like this umm and then if you have a hybrid of two ticketing providers umm we can make it so these buttons click off to click off your old ticketing provider so you can have a hybrid of two ticketing providers umm in your events widget. 5:41 Alright let me know if you have any questions and umm uh, what route you want to take for getting started on open day. 5:49 Thank you.

0:01 Alright, so here is uh, an event, we've selected our event template testing one. One, two, three, uhm, and it has these two notes attached to it. 0:16 If we go in here, we can hit edit, uhm, and we'll just do updated note. Save, and that, uh whoops, and this one's called test, we're going to say update template, note template updated, exit out. 0:38 Now, when we go into another event. Got a lot of things called test here, but uhm, and we select our note template, it's I'm gonna take a minute to show up. 0:52 We see that it's updated note instead of what it previously was. So that's how you update your note templates. Uhm, whether they be in the event template or not, it'll update. 1:08 alrighty, thank you.

0:00 Alright, here is how you do a mass refund. If you go down to the ticketing dashboard um right here we will see an option for issue multiple refunds. 0:13 Now we only have one ticket purchase here. Kidding this button, we'll select all of them when we hit refund. Umm, we'll have the option to issue every fund for all these so if you have like 100 orders here you click that button. 0:28 I know select all 100. Umm, and you can issue refund. And then if you're trying to go ahead and cancel this event. 0:38 Because we find it everyone now you want to cancel, you go actions cancel event right here. And that's it. Umm, this won't send out like an automated email to everyone. 0:51 Umm. But. You can export all their emails right here. Export orders to your speed. They'll have all their emails in it. 1:00 Easy to upload and send off to them. Alright. Appreciate it.