Just like it says. If we make a commitment to do something, we do it. We stand behind the integrity of our words. We work to set and manage expectations with ourselves and with our customers. Bottom line, if we say something is going to happen, then it’s going to happen.
If we blow it, we own it. Sometimes things go wrong and when they do, we make it right. We don’t beat ourselves up, we learn and we grow. But most of all, we take 100% responsibility for the situation and we make it right. Every single time.
There is nothing small in what we are trying to do. The old tools and technology are no longer serving the needs of the live music market. We are just getting started realizing our product vision. We are leapfrogging the existing solutions. We move fast because we need to but also because we can’t wait to get better solutions in place for independent venues and promoters.
We love what we do. We love working with our team and our customers. If we aren’t having fun then we need to stop and ask why. Fun is not a trivial thing to us. It’s core to living a joyful life, at work and at home. When we see someone struggling, we stop and check in. And we invite our customers to have some fun with us as we grow together.