Customer Success Specialist
We’re seeking an inventive and experienced Customer Success Specialist to join our forward-thinking team. 

We are looking for a driven candidate to join our team as a Customer Success Specialist.  You will be the first-responder for Opendate’s customers, troubleshooting and resolving technical issues, and helping to reduce and remove friction between our customers and their use of the platform. This role is the face of our product experience and delivers the most outstanding product support in the industry.

This role requires a special combination of high-level professional communication skills, and the ability to analyze, troubleshoot, and resolve issues. You will interface directly with our customers on a daily basis, become a resident expert on all facets of our platform and the broader music industry, and work cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be communicating with Opendate customers via phone, Zoom, email, and Slack to provide fast and accurate resolutions for any issues they might encounter.

At Opendate, we’re on a mission to level the playing field for independent music venues and promoters—keeping the music alive and thriving. Our journey began when three visionary entrepreneurs, frustrated by the lack of a centralized operating system for running a music venue, set out to build the platform they wished existed. With breakthrough technology products already under their belt, they expanded a single venue into a growing network powered by smart, integrated solutions—from offers and ticketing to settlements. Today, we share that vision by empowering independent venues and promoters everywhere.

Innovation is in our DNA. We flourish in a remote-first culture that values limitless growth and the unique contributions of every team member. Our dynamic, purpose-driven team is dedicated to transforming live entertainment, one venue and one event at a time.

Work Environment

• Work Model: 100% remote with the option to collaborate in our Indianapolis or Chicago offices as frequently as desired.
• Work Travel: Occasional domestic travel for customer events and quarterly in-person team events.

Responsibilities

• Be proactive with helping Opendate customers leverage the platform to grow their business
• Respond to Opendate customer needs via email and Slack, owning that interaction from inception to resolution
• Troubleshoot technical platform issues
• Advise our customers on best-practices with the Opendate platform and its use cases
• Assist customers with urgent needs and help usher them to the best solutions and across our platform and the business
• Act as first line of defense for triaging & debugging platform health issues
• Exceed customer expectations on response quality, timeliness of responses and overall customer experience
• Continuously train to become an expert on the Opendate platform, mobile marketing, and the ecommerce industry
• Translate customer feedback into specific product requirements

Requirements

• 7+ years of experience
• 4-year Bachelor’s Degree
• Prior experience in live music or sports is strongly preferred
• Keen interest in music, startups, software, and entrepreneurship
• Loves working in fast-paced environments
• Ability to navigate through ambiguity
• Extremely detail oriented and organized
• Experience navigating complex work processes, tight timelines, and changing teams
• Comfortable learning new software (for design, data management, and internal tools)
• A strong growth mindset

What to Expect After Joining

• Leadership Opportunities: Take charge of complex customers from inception to completion, directly influencing our customers’ experiences.
• Strategic Impact: Create and shape initiatives that drive operational excellence 
• Professional Development: Enjoy continuous learning opportunities—from workshops to conferences—to keep you at the forefront of the industry.
• Autonomy & Collaboration: Benefit from a work environment that champions independent decision-making while fostering robust team collaboration.
• Comprehensive Support: Receive all the equipment and resources you need to create a productive, personalized remote workspace.

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At Opendate, we’re not just building software—we’re empowering the live entertainment industry. If you’re ready to innovate, lead, and make a real impact, we’d love to have you on our team.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

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At Opendate, we know that our Company's strength lies in the diversity of our employees. Opendate is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Opendate is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

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